Versand und Rückgabe

Approximately 3-5 business days from receipt of order (custom orders are delivered within 3-4 weeks). Please note that international orders outside of Europe may take longer depending on the destination country. If your order contains multiple items, all parts must be picked up at a single location before shipping. Therefore, your entire order will be shipped in one package. If you require delivery by a specific date, please contact our customer service. We will do our best to accommodate your request.

Once your order has been processed, you will receive an email with a tracking number confirming that your order has been shipped.

You can also track your order by logging into your account here (insert link). If you can't find your tracking information, please contact our customer service .

We can also deliver to your hotel. When placing your order, please include the name and address of your hotel, as well as the dates of your stay, in the comments section so our customer service can deliver your package within the specified timeframe. If delivery is not possible within this timeframe, we will notify you in advance.

Please contact our customer service if you need assistance. Please provide your name, order number, and a timeframe for the missing or delayed package.

Full-price items can be returned or exchanged within 14 days of the delivery date. Items must be in new condition: unwashed, unworn, unaltered, and with tags attached. Akris reserves the right to refuse returns of any merchandise that does not meet the above requirements.

The sale of customized items is non-returnable.

In case of return or exchange, the original shipping costs will not be refunded.

Please fill out the return form at this link . If you need assistance, please feel free to contact our customer service.

To make a return, please follow these steps:

1. Fill out the return form at this link .

2. Once your return is approved, you will receive the return label via email.

3. Prepare your package: Place your item in the original packaging and include the original receipt.

4. Apply the prepaid label you received via email to your package: Cover old address labels with the new prepaid label and securely seal your package with tape.

5. Drop off your package at UPS: Drop off your package at any UPS store or pickup location.

To return an item purchased in person at one of our boutiques, please contact thestore where you purchased the item.

Once we receive and accept your return, we'll process a refund to your original payment method. You'll also receive an email confirming your return. Please note that it may take 3-5 days for the refund to appear in your account.

Your order consists of a 7-digit code ending with "EU" (e.g. 12345EU) and can be found in your order confirmation email.

Please contact our customer service if you need assistance. If possible, please include your name, order number, and a photo of the damaged item.

Yes, items purchased at full price on Akris.com can be returned free of charge to any of our Akris boutiques. Click here to find your nearest boutique.

Please contact our customer service and provide the name of the person who purchased the item for you.